• Monday 9:00am - 9:00pm
  • Tuesday 9:00am - 9:00pm
  • Wednesday 9:00am - 9:00pm
  • Thursday 9:00am - 9:00pm
  • Friday 9:00am - 9:00pm
  • Saturday 9:00am - 9:00pm
  • Sunday 10:00am - 6:00pm

 

We have special hours for the holidays.

Holiday hours

Job

Kiosk Supervisor

Part Time

Under the supervision of the Director of Reservations, the Kiosk Supervisor's mission is to ensure the smooth operations of Nordik Spa-Nature's temporary kiosks in Ottawa and Gatineau for the duration of the holiday season (with locations at Les Promenades Gatineau, Rideau Centre, Bayshore, St. Laurent and Place d'Orléans). Your main objective is to plan the needs of each location and supply the necessary resources for the gift certificate sales representatives.

Responsibilities & Essential Duties:
· Train and coach gift certificate sales representatives
· Plan work schedules
· Assist the Director in managing inventories, orders, and balancing cashes
· Act as a resource person for sales representatives (regarding complaints and special requests)
· Manage unexpected events and emergencies
· Follow the established scripts to respond to the needs of our guests
· Identify problems and propose solutions
· Prepare reports
· Manage the entire sales cycle; take care of needs and close sales
· Assist the sales representatives in their tasks
· Carry out any and all other related tasks

Requirements:
· Highschool diploma or equivalent
· Must be bilingual (French and English)
· Minimum of one year's experience managing a team of 10 or more people
· Minimum of two years' experience in customer service
· Experienced in sales
· Knowledge of TimeZone software (an asset)

Profile:
· Excellent customer service and problem-solving skills
· Natural disposition for managing employees in addition to solid leadership skills
· Highly organized and possesses a strong work ethic
· Ability to work under pressure and meet tight deadlines
· Demonstrates good judgement, independence, and the ability to work as part of a team
· Available and able to travel quickly between the various kiosk locations
· Proficient with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), in addition to an aptitude for learning new technologies
· Excellent communication skills
· Resilient in both stressful and ambiguous situations
· Possesses a positive, professional, and collaborative attitude
· Respects confidentiality and uses discretion
· Versatile, self-reliant, detail-oriented, and precise
· Demonstrates good initiative and a proactive approach to daily tasks
· Punctual and reliable
· Ability to work in a standing position for many hours
· Proven affinity with Groupe Nordik's values
· Capacity to work under pressure in a fast-paced and constantly evolving environment

Salary:
Based on the current salary scale, in addition to Nordik Spa-Nature benefits.

Hours:
· Full-time, variable hours (days, nights, and weekends)
· Available from the 1st of October to the 15th of January